Terms and conditions of order and delivery for Online Shopping
General facts for Online Shopping
Products are sold by Ruskovilla Oy. We sell products to private persons of age 18 years in Finland and in EU. Online Store prices include value added tax. We reserve the right to modify or alter prices and shipping fee.
Orders should be placed at webshop.ruskovilla.fi
Orders will be confirmed by e-mail, which indicates the price of order, shipping fee and ordered items. Receiving order confirmation requires e-mail address apprized when placing the order. Client is committed to valid terms of delivery in every order.
Methods of payment
Online orders are paid when placing order. Users of the Online Store can pay by following online banks:Osuuspankki, Nordea, Sampo Pankki, Tapiola, Handelsbanken, Ålandsbanken, Aktia, S-pankki and Säästö- ja paikallisosuuspankit.
Payment can be made also by following cards: Visa, Visa Electron and Master Card.
Order is possible to pay also in post-office by collecting a cash-on-delivery parcel.
Payment is possible by following Credit cards: Visa, Visa Electron and MasterCard.
Users of the Online Store can pay by following Finnish online banks:
Osuuspankki, Nordea, Sampo Pankki, Tapiola, Handelsbanken, Ålandsbanken, Aktia, S-pankki and Säästö.ja paikallisosuuspankit.
If you would like to pay by Visa, Visa Electron or MasterCard, Ruskovilla Oy will act solely as the marketer of these respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Paytrail Oyj.
With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transactions takes place between the customer and Paytrail Oyj. The seller is liable to meet all the responsibilities related to the trade. Paytrail Oyj is also the recipient of the payment.
Business ID: FI21228397
Phone +358 207 181830
Paytrail Oyj (FI21228397) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Paytrail Oyj buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.
Availability and delivery time
Products that can be moved to a shopping cart at Online Store are available. Usually time of delivery is 1-2 working days ex works. In case that delivery delays more than 7 working days from the moment of payment, please contact our customer service.
Products are delivered via Post. If width of shipment is less than 3 cm, shipment will be posted as a letter.
A customer can order products to his own address or name someone else as recipient. In that case we require complete address information concerning both, a recipient and an orderer.
Shipping fee is paid in conjunction with the order. Shipping fee is fixed and doesn’t depend on quantity or on price of ordered products.
Shipping fee is:
Online payment 5,00 EUR
Cash-on-delivery 10,00 EUR
Online payment 13,50 EUR
Terms of exchange and return
According to Finnish consumer protection law a client has the right to exchange or return unwanted products within 14 days of receiving order. Products can be sent back to us as a customer return, when Ruskovilla Oy pays postal fee.
A client himself pays postal fees caused by exchange and return.
The right of return concerns only unused products which are in their original packages and are saleable to another client. We will check the condition of all returned products before making the refund.
Fill in the Ruskovilla customer return form and pack it with the items you want to return. You can print this customer return form here.
A client is liable for any returnable item until we have received it.
Address for returns: